Are you a rule follower that becomes frustrated when people break them? When things don’t go according to plan, does it cause anxiety? If reality doesn’t match expectations, do you get annoyed? If so, then read on!
I’m an organized planner by nature. I find comfort in structure and I love when there are rules and formalized processes so that I have a box to work within and a path to follow. It gives me a sense of stability. (Sound familiar?)
Spoiler alert: Life and people don’t operate this way.
When I get caught in the minutia of the plan, the way things are supposed to go – and more often they don’t – I have become frustrated and confused. I usually attempt to right the course and get back on track. And in my corporate career, I was paid very well for this skill. My motto was: “Proper Planning Prevents Piss-Poor Performance.”
I once heard a coworker say, “Disappointment is expectations minus reality.” His point was to set expectations reasonably. My desire was to elevate reality and fill the delta. That meant I pushed my employees hard and myself even harder because heaven forbid that my boss could ever be disappointed in the results.
Coaching has been an interesting experiment in allowing myself to follow intuition instead of a process. Yes, the tools we’re taught have a specific formula that we practice past the point of competency into habit. I’ve noticed something interesting happening now that I have engrained these tools.
I’ve started to play with them. I’ve given myself permission to veer outside of the process. I follow that little voice inside that says, “probe here…ask this…” Pre-coaching, I’d call that “winging it.” Something I would never have attempted for fear of failure.
You know what? It works. Even better than following the process.
Recently I was given an assignment to provide feedback to a coaching peer on a particular pre-recorded session (with permission from the client). In my mind, the rule was to identify where the coach was following the process and where she strayed. Then, we were both asked to assess that feedback with six of our peers listening in. (No pressure!)
She had accepted all of it as-is. My internal monologue reaction was, “Push back. Tell me where I’m wrong.” When I probed a bit as to why, she revealed a limiting belief that perked my ears. With her permission, our feedback exchange morphed into doing The Work ™.
In that moment, the formal series of questions fell away and I felt into what wanted to be asked next. I let my intuition guide each step as we took it. Was it exactly how we were taught? Partly. Was it messy? Sometimes. Did she find insights? Yes.
I broke the rules twice. First when I veered off expectations given by our instructor to discuss feedback about feedback. Second when I remixed The Work ™. And it was fine! More than fine. Not only did the sky not fall, but it also achieved the intention for which we set out to accomplish.
If I may impart any lessons from this experience to you, it would be this:
- Rules are intended to be a general guide and there are always exceptions.
- Processes help create habits, but if followed too rigidly, they can inhibit innovation and growth.
- Trust your intuition. You know what to do.
- Let your intention be the cornerstone for action.
- At the end of the task or project, did it work?